Privacy Policy

Last Updated: 15 November 2025

RedHeels Empowering (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected through our website (https://redheelsempowering.org/), (the “Website”).

1. What Personal Information We Collect

We may collect personal information from you when you interact with our Website. The types of personal information we collect may include:

Contact Information: Your name, email address, and phone number (if you provide it).
Enquiries: The content of your message when you contact us via our contact form.
Donation Information: Information required to process any donations you make, which may be collected by us or our third-party payment processor.
Technical Information: Non-identifiable information such as your IP address, browser type, and how you use our Website (e.g., pages visited), collected through cookies or analytics tools.

2. How We Collect Your Information

We collect personal information directly from you when you:

Fill out the contact form on our Website.
Make a donation.
Subscribe to our newsletter (if applicable).
Otherwise provide information to us directly.

We may also collect information automatically through cookies and other tracking technologies as you navigate the Website.

3. Why We Collect, Use, and Disclose Information

We use your personal information for the primary purpose for which it was collected, including to:

Respond to your enquiries and requests.
Process and acknowledge your donations.
Send you newsletters and updates about our work (only if you have opted in to receive them).
Improve our Website and user experience.
Comply with our legal and regulatory obligations.

We will not sell or trade your personal information. We may disclose your information to third parties only when necessary, such as:

Third-party service providers who assist us with our operations (e.g., payment processors, IT service providers).
Our professional advisers (e.g., lawyers, accountants).
As required or authorised by Australian law.

4. Data Security and Storage

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification, or disclosure. We store information in secure electronic formats. However, no data transmission over the internet can be guaranteed to be 100% secure.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request its correction. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe.

6. Cookies

Our Website may use “cookies” to enhance your experience. Cookies are small files placed on your device that help us analyse web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings.

7. Links to Other Websites

Our Website may contain links to other websites. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time by posting a new version on our Website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

9. How to Contact Us or Make a Complaint

If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint about a possible breach of privacy, please contact us through our website’s contact form:

https://redheelsempowering.org/

We will take any privacy complaint seriously and will investigate and respond to you promptly.